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2.8
Updated by user Jan 17, 2022

Only gets worse.....

Original review posted by user Jan 17, 2022

Every contact is from the Philippines, or a place that barely speaks English... that is when you can get someone on the phone.

Average wait time 20 to 30 minutes, but I end up hanging up. Their web site login is impossible... never works. Try to reset password (even though I know it is correct), and the link does not work.

Still waiting for my cards in the mail... never mailed to me.

It goes on and on. They are about $12/month cheaper than United Healthcare, offer more perks, including dental, gym, chiropractics.... but those extra perks mean nothing if you cannot get help from someone with regards to your plan, or issues.

Again, customer service "sucks" on the phone when you can get someone. I recall one time calling, put on hold, went and cooked dinner with the phone next to me....

finished dinner, and no one ever picked up the phone to talk to me.

Brand New Day is a new company.... stay away until they are better established.

User's recommendation: Stay away until company is better established and fixes problems.

Preferred solution: Do not bother calling me..... will only raise my blood pressure.... do not need to hear apologies or excuses..

Brand New Day Of Westminster Pros: No comment.

Brand New Day Of Westminster Cons: No comment.

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